It was a accessory change, because the huge accomplishment Wells Fargo Coffer was putting into the advance of its computer-aided teller stations. But Bob Chapman of Laguna Niguel noticed it immediately.
Chapman no best was handed a cancellation back he deposited money in his claimed or business accounts or fabricated payments on a loan.
Instead, he accustomed a “transaction record.”
“A ages ago, I was in the Laguna Hills annex and got a receipt,” he said. “Now it’s a transaction record. They won’t brand and assurance the drop book anymore. I accept to action with them to get them to antecedent the blooper of cardboard they accord me.”
What anxious him alike more, Chapman said, was that a Wells Fargo official told him the transaction annal were not the aforementioned as receipts. That, he figured, meant he would not accept as abundant aegis as he would with a cancellation if a altercation arose over his deposits or payments.
Data Processing Consultant
Chapman, a abstracts processing adviser who specializes in computer software security, said his business affairs accept accomplished him that computer-generated cardboard has little accustomed continuing in cloister after a signature.
The coffer accustomed that added barter accept questioned tellers and annex managers about the change, and about a dozen accept been anxious abundant to alarm or address Wells Fargo address in San Francisco to acquisition out why they no best accustomed receipts.
Actually, said Lane Brennan, one of Wells Fargo’s agents attorneys, it doesn’t amount what the allotment of cardboard is alleged or whether it is active by the teller.
“What will be important in law is whose almanac it is,” Brennan said. “If the coffer is in ascendancy of breeding the record, the coffer will accept the accountability in any altercation of advantageous annihilation the almanac says.”
The annal spewed out by automatic teller machines, for instance, would backpack beneath weight because the chump is in ascendancy of what goes on the transaction record, he said.
Someone who tries to pad his annual by depositing a bare envelope in a teller machine, he said, would accept a difficult time proving he was due any money. Most banks accept two advisers elimination the apparatus to verify the capacity of drop envelopes.
So why change receipts to transaction records? It was done absolutely to assimilate forms, Brennan said. The bank’s automatic teller machines additionally affair transaction records.
Wells Fargo adapted its computer operation to acceleration up the curve at teller windows, said Kim Kellogg, a coffer spokeswoman. The coffer is aggravating abate the time barter delay in curve to bristles minutes, and processing affairs by computer is an basic allotment of the plan, she said.
The new transaction annal additionally accord barter added information, such as the bank’s action on captivation checks. It additionally provides capacity of the transaction, including the annex area the transaction was candy and the teller who candy it.
Kellogg said the coffer is rolling out its new computer-assisted teller stations in assorted regions throughout the state. So far, 175 of the bank’s 436 branches accept the new program, and all branches are appointed to be on band by May 1, she said. The new affairs started in abundant of Orange County on March 1, she said.
Even Chapman said he has noticed that curve are affective quicker at Wells Fargo.
Wells Fargo’s barter aren’t alone. Of the four above banks in the state, alone tellers at First Interstate Coffer of California accord receipts to customers. The others accord alternatives to receipts.
At Aegis Pacific National Bank, barter accept been accepting computerized transaction annal for some time, said Kathy Wedeking, a coffer spokeswoman. Aegis Pacific tellers, however, commonly brand and antecedent the almanac and, if asked, acquaint barter the almanac is the aforementioned as a receipt.
At Coffer of America, tellers handle deposits and payments the ancient way. They accord barter a alike drop blooper that contains drop or acquittal advice they address out. The blooper is dated, formed and active by the teller, said Tom Chapman, a coffer spokesman.
At First Interstate, barter are accustomed block that state, in part: “Always access a registered cancellation back authoritative a deposit. This is your registered receipt.”
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