I started with Ooma in 2015, bought the Telo accessory at Costco, activated it all right, did my ante with Bell porting the number. Bell was activity crazy with its prices, I alone had bounded calls with them and they had added tariffs to 35$/month, so Ooma seemed like a acceptable option, they acquaint 5$/month. All seemed OK, but to alpha you up, they action a year of chargeless Premium service, which includes a additional number, alarm display… the works. Afterwards a additional year, I accomplished that I do not absolutely charge Premium, that was addition hundred and such additional taxes, so added up it amounted to some 20$ additional per month, which starts to attending like Bell. So I annulled Premium, took absolutely a bit of chatting with some online automatons, eventually I had it removed. And there it all bankrupt down.
The Ooma Telo box started to go offline. Intermittently. The app on the iPhone was still alive OK, that was absolutely the antic allotment of it, I was talking with abutment through THEIR equipment, and they were cogent me that MY accessories was not working. Ran some traces, there were sockets (TCP links) accustomed by the Telo with some time servers, and a articulation to Palo Alto, area apparently best of their accessories is found. I had some actual to allocution about, already affiliated to the techs.
Support though… gets you beeline to India. Not that I accept a botheration with Indians, but these guys… looked like they especially chose the best arrogant, aweless and amateur bodies they could find. All they could allocution about was lights on the Ethernet ports, they would not accept you accomplishing all the tests and assert on afterward a action fabricated for dummies. By arduous luck I begin a Lady Indian that had abundant annual to listen, and eventually escalated the admission to California, so that I could allocution to a tech in Palo Alto.
A nice guy, he seemed absolutely accessible to help, but troubleshooting? Forget it. I alike proposed we Team Viewer together, so that he could see what the accessories was doing. No dice. He proposed a additional address Telo box, which he did send, I accustomed it some anniversary later. Unfortunately, not abundant change came from that. I kept on cogent them during all that, that the annual was the issue, that some settings on some database are wrong, afterwards the annual “transformation” and that somebody bare to attending into that.
No dice, new box was the best I could get from them. But no buzz service. And there I am, a year or so, later, with a “Ooma voicemail service” that I pay 5 bucks a month. The iPhone app bankrupt bottomward absolutely a bit, as a bonus, still works, but it drops me, sometimes in the average of a call. Displays like… server disconnected, Unauthorized user. So I was accustomed to alpha the call, but got de-authorized while talking. 🙂 If that is not an annual issue, I don’t apperceive what it is.
Trouble is… their abutment is geared, probably, for bodies that pay Premium. Their adds “as little as 5$” are really… mostly a lie. Anything goes wrong, you are asleep in the water. So there… I said my trouble, achievement it helps whomever needs to see this. If you appetite to save, but you are absolutely apprenticed to this low budget, anticipate alert afore branch appear Ooma.
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