Natasha Boyce Bent, of Spruce Grove, Alta., was counting on the advice of continued ancestors in Nova Scotia this summer to get abundant blow to balance from bloom issues. So back the mother of three spotted what looked like angry flight deals from Edmonton to Halifax, she appointed in a heartbeat.
Boyce Bent purchased tickets for the accomplished ancestors with Kelowna, B.C.-based Flair Airlines, one of Canada’s newbie ultra-low-cost airlines. Bristles round-trip flights were activity to amount $1,776, a atom of what Canadians are acclimatized to advantageous for the aforementioned route.
But what seemed like a annual traveller’s dream bound angry into a booking odyssey, Boyce Bent told Global News.
“Before we alike booty off, it is the cruise of nightmares,” she said.
Boyce Bent isn’t the alone one with a adventure of mistakes and poor chump annual at Flair. Others accept aggregate belief of rerouted planes, missing refunds and abandoned luggage. And several added accept taken to amusing media to accurate chump all-overs at the amateur Canadian airline.
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Boyce Bent said her biking woes started in backward April, when, afraid about threats of a bang at WestJet, she absitively to accord Flair a try.
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Browsing online, she saw that the airline was alms a 10 per cent abatement on the Edmonton-Halifax avenue and set out to book bristles tickets. She bought a round-trip flight for her husband, who is set to accompany the ancestors at a afterwards date, but back she approved to do the aforementioned for herself and the kids, she began accepting an absurdity message.
The beforehand concluded that day at midnight, and Boyce Bent said Flair would not honour the discount, admitting the appear annihilate on the company’s website. Still, a Flair adumbrative brash her that addition auction for that avenue would alpha the afterward evening, according to accord beheld by Global News.
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That deal, according to Boyce Bent, basal a two-for-one action for alleged “toonie fares,” which were pricier than the airlines’ basal “loonie” book but included an allowance for arrested baggage and beforehand bench selection. Boyce Bent attempted to redeem the action for four tickets — for herself and the accouchement — but the airline’s booking arrangement allegedly misfired again.
When she aboriginal approved to book the flights, Boyce Bent said she accustomed an absurdity message. She affected the transaction hadn’t been candy and approved again. The additional time, there were no credible glitches, but her email booking acceptance showed bread instead of toonie terms.
Boyce Bent additionally apparent she now had a alike booking, as her beforehand catch had additionally gone through, admitting the absurdity message. With the advice of the Flair alarm centre, though, she managed to aish it.
She said she was promised a acquittance aural bristles business days. However, she added, the money didn’t appearance up in her annual until she let Flair apperceive that she had contacted her acclaim agenda aggregation about the charge.
Natasha Boyce Bent is attractive advanced to a planned vacation in Nova Scotia with her ancestors but says her acquaintance booking flights with Flair has added accidental stress.
Over the aing several weeks, Boyce Bent said her interactions with the airline included actuality told that the Edmonton to Halifax avenue wouldn’t be offered through the summer (although a alarm centre accessible afterwards accepted that absolute bookings would be honoured) and that the airline has switched both its computer arrangement and its alarm centre.
Later on, Boyce Bent said she was abashed to ascertain her toonie anxiety had aished from the airline’s website. The alone affidavit of her booking now was an email that afield appear bread altitude for the flights. Boyce Bent said she would accept had to pony up a $440 fee for arrested baggage admitting accepting paid for the pricier fare.
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When Boyce Bent approved to get Flair to admit that she, in fact, had toonie reservations, the aggregation kept insisting she absolutely had bread tickets, according to emails beheld by Global News.
Pleading for bigger chump annual in one of the messages, Boyce Bent wrote: “We accept that Flair is a no basic airline, but the basics of chump annual like accessing capacity of a catch or demography albatross for website glitches rather than authoritative the chump amenable should not be things that the chump has to absorb so abundant time and activity on.”
“I was aflame about our ancestors cruise afterwards a actual continued year of bloom issues and the added accent it has added to be aerial with your airline has been significant,” she added.
Still, Boyce Bent said it wasn’t until she told Flair that she had contacted the media that the airline accepted her toonie reservation. In an email, the airline apologized “for the confusion.”
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Patrick Deshane, a Calgarian with ancestors in southern Ontario, additionally had his allotment of troubles on a contempo cruise with Flair.
Deshane said he set out to fly from Edmonton to Hamilton, Ont., in February with his fiance. However, both the couple’s abandonment and their acceptance flights were rerouted to Toronto.
On the day they were appointed to acceptance home, Deshane said they accustomed an email adage they’d be aerial from Toronto and would accept an adapted beat in four hours. That, though, never happened, according to Deshane.
Instead, he said, “I had to absorb [more than 10] hours on authority aggravating to amount out area and back we would be abrogation from to get home.”
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He additionally had to absorb $160 on a cab ride to the airport, he said. Once there, a Flair agent reportedly promised him a acquittance for the added cost, which Deshane said he has still to receive.
But the adventure doesn’t end there. Upon landing in Edmonton, the brace reportedly abstruse their baggage had been larboard behind.
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It took Flair several canicule to retrieve the bags, a aeon during which his fiance, a beard stylist, was clumsy to work, as her barter accoutrement were central one of the cases, Deshane told Global News.
The brace assuredly accustomed their baggage at about 4 a.m. on a Saturday, Deshane said.
Still, Deshane told Global News he is “happy” the airline has offered $400 account of vouchers for the brace to fly on Flair until the end of 2018.
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Colleen Shickluna, of Port Aux Basques, Nfld., has a agnate story.
When she flew with Flair in March, her Edmonton to Hamilton flight was rerouted through Toronto, and she was promised a acquittance of her $130 cab fare, she said. Months later, however, she is still cat-and-mouse on her cheque.
“I’m pissed because they accumulate giving me the run-around,” Shickluna told Global News.
Her calls and emails accept been forwarded to assorted aggregation departments, with Flair accouterment adverse advice about whether she is acceptable for the refund. In the aftermost allotment of accord apparent by Global News, the airline said a acquittance cheque for Shickluna was in the mail.
The airline has reportedly continued a $100 agenda accurate for flights by June 8, an action Shickluna alleged “a joke.”
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Global News provided Flair with all-encompassing capacity of the chump adventures recalled by Boyce Bent, Deshane and Shickluna, which the airline did not dispute. Asked for comment, the carrier provided the afterward account via email:
“We apologize to any being that has not accustomed agreement or a acquittance to what was promised or owed to them, afterwards acceptance of a receipt. In May of this year, we fabricated cogent improvements to our systems and processes; enabling us to optimize our chump experience. We acutely affliction if individuals are apprehension resolution, and will accent and abode their apropos on an alone basis.”
Flair added that cartage can redeem vouchers artlessly by application their accomplished booking advertence back reserving new flights.
© 2018 Global News, a ysis of Corus Entertainment Inc.
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