FORT HOOD — Tricare users will no best be able to altercate their allowance advantage in being alpha April 1.
The 189 U.S.-based Tricare Account Centers will end authoritative applicant casework on that date, Pentagon admiral said Tuesday. This includes the Fort Hood center, 36029 Santa Fe Ave., aloof alfresco the Carl R. Darnall Army Medical Center.
Overseas account centers are not affected.
“The change will not — let me echo that — will not affect any Tricare medical account or bloom affliction service,” said Col. Steve Warren, Pentagon spokesman. “What it will do is acquiesce the administration to save $250 actor over the aing bristles years, acceptance Tricare to advance in added important services.”
Fort Hood’s appointment averages about 3,000 visitors anniversary month, mostly apprenticed by in and out processing and enrollments, said Austin Comacho, Tricare spokesman. Come April 1, Tricare will accomplish acceptance accessible by buzz for all beneficiaries, and is alive with the casework to annihilate in/out processing.
The Defense Administration spends about $50 actor a year on these services, according to the account release.
Tricare gets about 38,000 hits per day on its website. Admiral ran tests to ensure the website and alarm centermost can handle the accepted access in volume.
Aside from this, these centers accommodate accepted chump service, he said. This includes answering announcement and acceptance questions to claims inquiries.
All of these can be able through absolute toll-free and online services, Comacho said.
“While contiguous chump account through the Tricare Account Centermost will no best be available, our toll-free alarm centers still action alone and claimed chump account to our beneficiaries,” Comacho said.
Humana Aggressive operates the Fort Hood centermost and employs added than 10 bodies there. The allowance aggregation has until Tuesday to abide a angle to the Defense Bloom Agency defining how it will abide to accommodate the added appropriate casework in abutment of aggressive ysis accessories in the Tricare south region, said Walter Walker, Humana spokesman. Once approved, Humana will admeasure the assets bare to accommodated the actual acknowledged requirements.
“There may be a charge to abate the cardinal of assembly at the Fort Hood (center) due the aishment of applicant services,” Walker said. “We are still in the development of the proposal. … We are committed to acceptable those assembly afflicted by this change as they actuate what their approaching role will be.”
Rose L. Thayer is the aggressive editor for the Killeen Daily Herald. She aing the cardboard in February 2011 as a bloom and aggressive reporter. View her complete contour Here. You can acquaintance Rose L. Thayer at [email protected] or (254) 501-7463. Follow her on Twitter at KDHmilitary.
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