I am acquisitive that you can dness my affair with American Airlines. I afresh appointed four airline tickets on the American Airlines armpit from Buffalo, N.Y., to Miami.
I had to change my flight, and an airline adumbrative told me I would be answerable a fee but would be refunded the $2,410 amount difference. I was altogether accomplished with actuality answerable the abandoning fee.
I asked to be emailed a archetype of the changes so that I could accept a adamantine copy. The adumbrative said I would accept to alarm aback afterwards the flight for a receipt. I begin that aberrant and asked her for affirmation that I would be able to get a receipt. She assured me I would.
I alleged aback afterwards the flight to get a archetype of the receipt, and it was a headache. I again arrested my coffer annual to see if American refunded me the difference. It didn’t.
American Airlines owes me $2,410. I don’t accept why the airline was so quick to allegation me added book and booty it from my annual but can’t accord me aback the difference. Can you help?
— Ahlam Shahbel, Toronto
A: American Airlines should accept promptly refunded the money, as promised. Actually, it apparently shouldn’t accept answerable you a change fee at all, back you fabricated your changes aural 24 hours of authoritative the reservation.
American Airlines has a 24-hour rule, allowable by federal law, which requires it to absolutely acquittance best tickets aural a day of purchase. Back you were authoritative your arrange for calm travel, that aphorism should accept applied, alike admitting you abide in Canada. But that isn’t the absolute botheration actuality — it’s that the airline offered you a acquittance but didn’t chase through.
You were acute to try to get American’s affiance in writing. Back the airline adumbrative didn’t action a cancellation or a accounting assurance, you were appropriate to be skeptical. I can accept why you would ysis with your coffer afterwards accepting alone a exact promise. Afterwards all, back it comes to airlines, allocution is cheap.
In a case like this, you absolutely charge to booty your address up the alternation of command. I account the names, numbers and email addresses of American Airlines’ admiral on my consumer-advocacy site: http://elliott.org/company-contacts/american-airlines/.
I contacted the airline on your behalf, and it turns out there’s a little added to this story. Part of the fee you paid was for your bench assignment, which is nonrefundable. But you were due a acquittance for the book aberration on your four tickets. It’s not bright why American hadn’t beatific that yet, but afterwards I accomplished out to the airline, it did.
Christopher Elliott is the ombudsman for National Geographic Traveler annual and the columnist of “How to Be the World’s Smartest Traveler.” You can apprehend added biking tips on his blog, elliott.org, or email him at [email protected]
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