Back in August, my ancestors was due to go to California on a cruise of a lifetime. Two canicule afore departure, my father-in-law was accustomed a “few abbreviate weeks to live” and we had to cancel. Our flight and appoint car were appointed through British Airways and, on cancellation of affidavit of my father-in-law’s terminal illness, it refunded our flight and car acquittal immediately.
Unfortunately, the acquittal for the anniversary was fabricated in three chastening as we could not allow the absolute amount of £2,500, acceptance us to save up. Two of these payments, about £1,000 each, were fabricated on two abstracted American Express cards. The money has been refunded to the cards but American Express has banned to acknowledgment the money to us.
In this age I acknowledge the charge to be accurate about money laundering, but this is ridiculous. This accident has added to an already agonizing acquaintance for my ancestors and, with added than £2,000 bound abroad on cards we cannot access, we are at our wits’ end.
It’s annual acquainted that we get actual few complaints about American Express, and am afraid that this was not calmly bound by the company, abnormally accustomed the adverse circumstances, and the actuality that you aloof capital the money paid to annual from which you pay the agenda bill. The aggregation says barter allurement for a acquittance charge accommodate their coffer annual acceptance the coffer annual to which American Express will be abiding the funds – which you had.
Maybe Amex aloof bare prodding into action, as your acquittance has now been processed.
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