With a mission to advance business abundance and enhance adolescence employability through its 360-degree technology-enabled acquirements solutions, Centum Acquirements is abstraction a alcove as a baton in accouterment accomplishment development and accumulated training programs. In an alternation with Voice&Data, Sanjay Bahl, CEO, Centum Learning, talks about the company’s new offerings and its role in the telecom sector.
Voice&Data. What affectionate of technology are you application for training and accomplishment development?
Sanjay Bahl: Accomplishment development is a complete aeon that begins with sourcing to pre-counseling assessments arch to training, certification, placement, monitoring, and tracking.
Centum Acquirements through Technology Enabled Attenuated Acquirements (TeBL) admission has championed the art of its accomplishment development and accumulated training programs. Centum delivers an acquaintance of over 450 accumulated trainers and 1500 abstruse abilities trainers through a attenuated acquirements approach—traditional classroom training methods accompanying with technology-based connected learning. It has a adapted acute acquirements platform–Centum LearnPro.
Centum LearnPro is an end-to-end training and acquirements belvedere that delivers on-demand, anytime, anywhere admission to absolute acquirements and development modules. These modules can be customized and gamified afterwards accouterment acceptable training, which ensures a aerial akin of assurance thereby arch to college retention. This acute acquirements belvedere allows real-time ytics to L&D and business teams on employee’s all-embracing acquirements advance as the belvedere is additionally chip with the classroom training. For the training charge appraisal as able-bodied as the adequacy appraisal the online adequacy appraisal accoutrement are used. To administer all-embracing training accident at assorted locations through adapted trainers, Centum uses a Acute Training Administration Arrangement area the aggregation at the bounded offices or at the accumulated appointment can with a bang of a on apperceive about the accompaniment astute training schedules with appearance and the training photographs. For the abstruse skills, Centum uses a video annual apparatus to adapt the candidates for the interview. Centum acerb believes that technology-enabled acquirements is the adapted alignment for scalable and affection training & accomplishment development.
Voice&Data: What sorts of challenges do you commonly face while training and how do you plan to accord with them?
Sanjay Bahl: It is actual important to advantage technology for accomplishment development. Numerous innovations in the training technology amplitude are alpha to appearance their abeyant to advance training aftereffect and advice abode the abilities gaps. A solid attenuated acquirements architecture makes faculty both instructionally and economically. However, there are assorted challenges that can demolition the acquirements action such as:
Inadequate tech abilities derail the attenuated acquirements approach. The trainers charge to accept a adapted akin of adequacy and apperceive how to apparatus the same. Lack of abstruse ability poses a bigger claiming to the new model.
Many learners generally accept the assumption angle that acceptable classrooms are added able because they accept they can be added acknowledged in a accustomed environment. It takes efforts to accomplish a self-directed acquirements affairs successful; Acquirements and Development professionals, managers, and facilitators should accept the aplomb to absolutely abutment the program.
With able planning, technology-enabled attenuated acquirements and training solutions can be auspiciously implemented for authoritative training. With all aspects -technical, organizational, and instructional-taken into account, the allowances of attenuated acquirements can absolutely be enjoyed by learners and the organizations.
Voice&Data. Since there is a accelerated change in appeal of industries, what new abstruse offerings are you planning to accept for your L&D initiatives?
Sanjay Bahl: The digitization accident above industries necessitates a acute acquirements platform. Centum LearnPro provides a reliable, secure, flexible, and scalable band-aid for the connected accumulated training needs. Be it new appoint consecration training, artefact or action training, new artefact launch, connected training assessments, audits, surveys, feedback, connected agent engagement, alive basic training, Centum LearnPro is organization’s acute acquirements administration arrangement (LMS).
With a customizable belvedere which allows the conception of courses, assessments, certification, gamification, and abundant ytics of trainings at the abecedarian level, this acute acquirements belvedere helps organizations in maximizing their training effectiveness. Its AI based advocacy agent recommends the adapted courses to the abecedarian for affective to the aing level. Centum LearnPro delivers alone acquirements acquaintance above assorted accessories both through online and offline modes.
Voice&Data: What is the book of accumulated training in the telecom sector? How able-bodied is Centum Acquirements activity here?
With the common amplification of companies and alteration technologies, Indian organizations accept accomplished the accent of absolute accumulated training. While training is advised as added of a assimilation apparatus than a cost, the training arrangement in Indian industry has been afflicted to actualize a smarter workforce and crop the best after-effects with the ever-increasing competition. While every area requires training, the telecom area accurately requires added absorption as the industry continues to advance with anniversary consumer’s needs and habits and annealed antagonism acute a smarter and added accomplished workforce.
Telecom has developed as one of the country’s bigger account industry. And with every chump need, it has adapted itself accordingly. Centum Acquirements has been training the workforce of a ample telecom alignment for accomplished added than 10 years. It’s not alone telecom operators but additionally belfry companies area we alternation their acreage staff; in accession to the on-roll employees. The training happens above the spectrum—from acreage sales agents to belfry technicians to aliment agents to on cycle advisers on both abstruse and behavioral skills.
Voice&Data: Telecom industry is rapidly changing. What abilities do you anticipate would be best adapted in this sector?
While the telecom area requires connected training and upgradation because of the ever-growing demands and needs of the clients, some of the abilities adapted at a adapted bureaucracy of an alignment are Chump Centricity, business accident management, abstracts science, aggregation administration to name a few. Not alone do the clients, but additionally the aggregation and the alignment attending up to the leaders, appropriately its all-important for them to be adjustable and at the aforementioned time adjustable to chump and agent demands. They charge to accept an admission that differentiates their alignment and the aggregation on ambit such as cost, quality, delivery, etc.
With technology transforming at a fast clip and telecom active parallel, advisers charge to upskill themselves in these skills.
Voice&Data: What role has technology played in your success?
India seems to be in a amplitude area technology is a big favorite. Digital Transformation is the key for all organizations as they apperceive that if they don’t transform digitally they will perish eventually than later.
We, at Centum, accept fabricated abundant advance to accumulate up with the times. New technologies like Cloud computing, Artificial Intelligence (AI) and agnate such innovations are consistently alteration and evolving in the abode environment. Leveraging this technology is the adapted admission to accredit adaptability in acquirements and that is what we are absolutely doing. Accumulated training charge not be delivered absolutely based on acceptable methods of classroom training. We accept alloyed it with e-learning methods to accomplish a abundant L&D (learning and development) tool.
Technology-enabled Attenuated Acquirements (TeBL) is an adapted band-aid through which we are alms customized training programmes that save time. When attenuated with instructor-led training programmes, the e-training solutions that we action aftermath arresting after-effects in agreement of training retention, all-embracing abundance accessory and a bigger training ROI (return on investment). Corporates are bound acumen that if they appetite to break aggressive in business, it’s time to get austere about customized training solutions.
Customized acute solutions are additionally agile because they accept the added account of learners actuality able to admission agreeable anytime, anywhere and alike specify the admeasurement to which they charge it. This additionally allows facilitators to admit training base the pre-session accomplishment assessments.
We accept additionally gone the added mile to ensure that accumulated training sessions can be abounding through a acute alive alternate basic classroom on all devices. We accept alien several appearance to facilitate advice with groups and individuals through the aforementioned acquirements platform. The pre-workshop online actual is additionally aggregate with the learners alike afore the training affair application the aforementioned acute acquirements belvedere authoritative it a absolute and chip belvedere for learning.
The advantage of celebratory one’s acquirements through achievement assessments accomplish these sessions added fruitful. AI-enabled advocacy agent makes the acquirements at an alone akin added accordant to ensuring the best acquirements outcome. At Centum, we aloof don’t use the technology for attenuated acquirements but additionally accomplish the best use of the same—be it a acute training administration Arrangement to accumulate clue of assorted training accident above India or accepting a acute video resume belvedere from area we alternation abstruse abilities candidates on how to adapt for interviews.
Voice&Data: What is the appulse of technology-enabled acquirements in the telecom sector?
Sanjay Bahl: Technology Enabled Attenuated Acquirements (TeBL) is an adapted band-aid for imparting customized training programs which save time.
The training solutions this industry requires can be categorized into Artefact and abstruse knowledge, sales support, compliance, and administration and management. Through technology attenuated acquirements admission customized acute solutions can calmly be provided because they accept the added account of learners actuality able to admission agreeable anytime, anywhere and alike specify the admeasurement of how they charge it. For example, sales cadre who absorb best of their day alfresco accept bound time to appear a training appointment can calmly accept the acquirements abstracts on their adaptable phones, which increases their assurance and enhances the skills.
The training becomes agreeable as both the parties accord appropriately to the session. With the use of technology, the training is additionally adapted into micro learnings area acquirements nuggets are acclimated for a bigger retention.
Voice&Data: What are your affairs for 2018?
Sanjay Bahl: Centum is on a connected adventure to ad-lib and advance in the training amplitude area it is affective above the accepted acceptable archetypal of training to accouterment 360-degree acquirements solutions through technology-enabled attenuated acquirements approach.
We are aggressively alive with accumulated companies and implementing our Technology enabled attenuated acquirements (TeBL) tool, Centum LearnPro. We are carefully alive with these companies and accommodate controlling coaching, mentoring, behavioral training for the bodies at the administration levels.
The approaching of aptitude development & administration will depend to a ample admeasurement on the able use of technology-enabled acquirements accoutrement like Centum LearnPro which will accompany bigger training outcome, a college akin of affianced advisers arch to a college agent outcome. We will accumulate deepening our endeavor of accouterment apple chic aptitude administration & development solutions to the corporates in all the territories area we operate.
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