SALT LAKE CITY–(BUSINESS WIRE)–
NICE inContact (NICE) today appear that Plum Articulation has aing the DEVone developer affairs and provides billow chip articulation acknowledgment (IVR)-extended capabilities on CXexchange, the best all-encompassing technology ecosystem currently accessible in the chump acquaintance market. Articles accessible on CXexchange exchange are advised to accommodate with NICE inContact CXone™, the world’s No. 1 billow chump acquaintance platform.
NICE inContact CXone empowers organizations to accommodate aberrant chump adventures by acting smarter and responding faster to ever-changing chump expectations. To accommodated the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Billow Foundation.
Plum Voice’s gives CXone users added admission to ytics and call-path decision from IVR interactions. Users can see how callers use IVR applications at a glance and use that advice to drive improvements that aftereffect in bigger chump experiences, college alarm containment, and lower chump account costs.
NICE inContact barter will account from Plum Voice’s billow IVR belvedere for automating chump interactions by enabling:
Plum’s IVR platforms and ytics accredit abundant addition adventures that abate chump accomplishment and frustration. Actionable abstracts from Plum’s VoiceTrends ytics accomplish it accessible to clue the chump adventure and amend IVR applications so they aftermath automation ante as aerial as 80 percent, for abounding alarm types.
“Plum Articulation is aflame for this affiliation with NICE and inContact and actuality allotment of CXexchange,” said Andrew Kuan, Plum Voice’s CEO. “Our technology helps businesses automate their best common chump interactions over the phone, which again frees agents to accommodate added high-touch chump service, and is now chip with CXone.”
DEVone offers ally ample accoutrement and assets to accredit them to actualize new applications on CXone, including all-encompassing affidavit and support, and admission to an online developer community. Companies absorbed in how Plum Voice’s appliance works with CXone can appointment CXexchange to apprentice added about the appliance and apprehend reviews. CXexchange is a centralized, advanced exchange for developers to bazaar and advertise their CXone-based applications.
“Cloud applications can accomplish it easier to baby-sit all the altered chump account channels managed in the acquaintance center,” said Paul Jarman, CEO of NICE inContact. “Offering Plum Voice’s appliance on CXone provides NICE inContact users with continued angle of IVR interactions. We acceptable Plum Articulation as allotment of the CXexchange marketplace.”
About NICE inContactNICE inContact is the billow acquaintance centermost software leader, with the world’s No. 1 billow chump acquaintance platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Billow Foundation. NICE inContact’s band-aid empowers organizations to accommodate aberrant chump adventures by acting smarter and responding faster to chump expectations. NICE inContact’s DEVone developer affairs is the industry’s better accomplice ecosystem, accouterment applications from accomplice companies on the CXexchange exchange that are advised to accommodate with CXone.
NICE inContact is accustomed as a bazaar baton by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and is allotment of NICE, the arch provider of billow and on-premises action software, confined barter in added than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All added marks are trademarks of their corresponding owners. For a abounding account of NICE’s marks, amuse see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis columnist absolution contains advanced statements as that appellation is authentic in the Private Securities Litigation Reform Act of 1995. Such advanced statements, including the statements by Mr. Jarman, are based on the accepted beliefs, expectations and assumptions of the administration of NICE Ltd. (the Company). In some cases, such advanced statements can be articular by agreement such as believe, expect, may, will, intend, project, plan, appraisal or agnate words. Advanced statements are accountable to a cardinal of risks and uncertainties that could account the absolute after-effects or achievement of the Aggregation to alter materially from those declared herein, including but not bound to the appulse of the all-around bread-and-er ambiance on the Company’s chump abject (particularly banking casework firms) potentially impacting our business and banking condition; competition; changes in technology and bazaar requirements; abatement in appeal for the Company’s products; disability to appropriate advance and acquaint new technologies, articles and applications; difficulties or delays in arresting and amalgam acquired operations, products, technologies and personnel; accident of bazaar share; an disability to advance assertive business and administration arrangements; and the aftereffect of anew allowable or adapted laws, adjustment or standards on the Aggregation and our products. For a added abundant description of the accident factors and uncertainties affecting the company, accredit to the Company’s letters filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The advanced statements independent in this columnist absolution are fabricated as of the date of this columnist release, and the Aggregation undertakes no obligation to amend or alter them, except as appropriate by law.
View antecedent adaptation on businesswire.com: http://www.businesswire.com/news/home/20171116005682/en/
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